Price & Refund Policy

Available service contracts:

Billing Descriptor for all Services: 18889419847 TechHelp 24×7
Mail Pro: 512Kbps/512Kbps Download/Upload Max

Daily Service: Cost – $3.00 (USD) & 1.3GB Aggregate Data Cap

Weekly Service: Cost – $9.00 (USD) & 9.3GB Aggregate Data Cap

Monthly Service: Cost – $30.00 (USD) & 40GB Aggregate Data Cap

  1. – Account activates on first login
  2. – User login limit: 2
  3. – Contention Ratio of 35:1
  4. – If the Data Cap limit is exceeded, the account will be classified as “Best Effort” by the Bandwidth Management system.

Web Surfer: 1Mbps/1Mbps Download/Upload Max

Daily Service: Cost – $5.00 (USD) & 1.9GB Aggregate Data Cap

Weekly Service: Cost – $14.00 (USD) & 13.5GB Aggregate Data Cap

Monthly Service: Cost – $45.00 (USD) & 60GB Aggregate Data Cap

  1. – Account activates on first login
  2. – User login limit: 2
  3. – Contention Ratio of 35:1
  4. – If the Data Cap limit is exceeded, the account will be classified as “Best Effort” by the Bandwidth Management system.

Pro Com: 5Mbps/5Mbps Download/Upload Max

Daily Service: Cost – $6.00 (USD) & 3.2GB Aggregate Data Cap

Weekly Service: Cost – $18.00 (USD) & 22.5GB Aggregate Data Cap

Monthly Service: Cost – $60.00 (USD) & 80GB Aggregate Data Cap

  1. – Account activates on first login
  2. – User login limit: 2
  3. – Contention Ratio of 35:1
  4. – If the Data Cap limit is exceeded, the account will be classified as “Best Effort” by the Bandwidth Management system.

Pro Com Plus: 20Mbps/20Mbps Download/Upload Max

Daily Service: Cost – $10.00 (USD) & 3.2GB Aggregate Data Cap

Weekly Service: Cost – $29.00 (USD) & 22.5GB Aggregate Data Cap

Monthly Service: Cost – $98.00 (USD) & 100GB Aggregate Data Cap

  1. – Account activates on first login
  2. – User login limit: 3
  3. – Contention Ratio of 35:1 If the Data Cap limit is exceeded, the account will be classified as “Best Effort” by the Bandwidth Management system.

Gamer: 50Mbps/50Mbps Download/Upload Max

Daily Service: Cost – $15.00 (USD) & 8.3GB Aggregate Data Cap

Weekly Service: Cost – $45.00 (USD) & 58.3GB Aggregate Data Cap

Monthly Service: Cost – $150.00 (USD) & 250GB Aggregate Data Cap

  1. – Account activates on first login
  2. – User login limit: 3
  3. – Contention Ratio of 35:1 If the Data Cap limit is exceeded, you will have to renew your account subscription.

Espresso: 100Mbps/100Mbps Download/Upload Max

Daily Service: Cost – $18.00 (USD) & 16.6GB Aggregate Data Cap

Weekly Service: Cost – $54.00 (USD) & 116.6GB Aggregate Data Cap

Monthly Service: Cost – $180.00 (USD) & 500GB Aggregate Data Cap

    1. – Account activates on first login
    2. – User login limit: 3
    3. – Contention Ratio of 35:1 If the Data Cap limit is exceeded, you will have to renew your account subscription.

All specified account details are assuming the user is within the access point coverage area.  Obstructions may greatly degrade the quality of service a user may receive, even within the coverage area.

CAF-WIFI: 850Kbps/850Kbps Download/Upload Max

Daily Service: Cost – $0.00 (USD) & Unlimited Aggregate Data Cap

Weekly Service: Cost – $0.00 (USD) & Unlimited Aggregate Data Cap

Monthly Service: Cost – $0.00 (USD) & Unlimited Aggregate Data Cap

  1. – Account activates on first login
  2. – User login limit: 1
  3. – Username must be DOD ID

Terms of Refund Policy:

    1. Eligibility – Users eligible for refunds must be in the wifi or wired coverage areas as determined by Babtel.
    2. Refunds – If a user cancels his/her service prior to the expiration date, they will receive a prorated amount on the prepaid term.  A user may obtain a refund under the following conditions:
      • User must be within the determined coverage area.
      • Service support technicians were not able to resolve an issue that prevents the user from utilizing Babtel Internet services.
      • User is under the bandwidth usage aggregate allotment.
      • User departs from the base prior to the expiration date.
    3. Extension – Users may opt for an extension rather than a refund with the following qualifications:
      • The issue must be with Babtel’s equipment and not with an individual’s computer.  Babtel will not be held responsible for days lost due to a problem with the user’s computer. (i.e. virus, misconfigured settings, disabled adapter, etc.)
      • The user must be within the wifi or wired coverage area determined by Babtel.
      • A ‘lost day’ will qualify under a few various conditions determined by Babtel.