Get Support

Terms of Refund Policy

1. 1. Eligibility – Users eligible for refunds must be in the WIFI or wired coverage areas as determined by Babtel.
   2. Refunds – If a user cancels his/her service prior to the expiration date, they will receive a prorated amount on the prepaid term.  A user may obtain a refund under the following conditions:
      • User must be within the determined coverage area.
      • Service support technicians were not able to resolve an issue that prevents the user from utilizing Babtel Internet services.
      • User is under the Datacap (bandwidth usage allotment) for their respective service type.
      • User departs from the base prior to the expiration date.
   3. Extension – Users may opt for an extension rather than a refund with the following qualifications:
      • The issue must be with Babtel’s equipment and not with an individual’s computer.  Babtel will not be held responsible for days lost due to a problem with the user’s computer. (i.e. virus, misconfigured settings, disabled adapter, etc.)
      • The user must be within the wifi or wired coverage area determined by Babtel.
      • A ‘lost day’ will qualify under a few various conditions determined by Babtel.

Available service contracts

Mail Pro 

512Kbps/512Kbps Download/Upload Max

Daily Service: Cost – $3.00 (USD) & 6GB Aggregate Data Cap
Weekly Service: Cost – $9.00 (USD) & 32GB Aggregate Data Cap
Monthly Service: Cost – $30.00 (USD) & 128GB Aggregate Data Cap

1. Account activates on first login
2. User login limit: 2
3. Contention Ratio of 35:1
4. If the Data Cap limit is exceeded, the account will be classified as “Best Effort” by the Bandwidth Management system.

Web Surfer

1Mbps/1Mbps Download/Upload Max

Daily Service: Cost – $5.00 (USD) & 8GB Aggregate Data Cap
Weekly Service: Cost – $14.00 (USD) & 48GB Aggregate Data Cap
Monthly Service: Cost – $45.00 (USD) & 192GB Aggregate Data Cap

1. Account activates on first login
2. User login limit: 2
3. Contention Ratio of 35:1
4. If the Data Cap limit is exceeded, the account will be classified as “Best Effort” by the Bandwidth Management system.

Pro Com

10Mbps/10Mbps Download/Upload Max

Daily Service: Cost – $6.00 (USD) & 10GB Aggregate Data Cap
Weekly Service: Cost – $18.00 (USD) & 64GB Aggregate Data Cap
Monthly Service: Cost – $60.00 (USD) & 256GB Aggregate Data Cap

1. Account activates on first login
2. User login limit: 2
3. Contention Ratio of 35:1
4. If the Data Cap limit is exceeded, the account will be classified as “Best Effort” by the Bandwidth Management system.

Pro Com Plus

30Mbps/30Mbps Download/Upload Max

Daily Service: Cost – $10.00 (USD) & 16GB Aggregate Data Cap
Weekly Service: Cost – $29.00 (USD) & 100GB Aggregate Data Cap
Monthly Service: Cost – $98.00 (USD) & 400GB Aggregate Data Cap

1. Account activates on first login
2. User login limit: 3
3. Contention Ratio of 35:1
4. If the Data Cap limit is exceeded, the account will be classified as “Best Effort” by the Bandwidth Management system.

Gamer

75Mbps/75Mbps Download/Upload Max

Daily Service: Cost – $15.00 (USD) & 30GB Aggregate Data Cap
Weekly Service: Cost – $45.00 (USD) & 208GB Aggregate Data Cap
Monthly Service: Cost – $150.00 (USD) & 800GB Aggregate Data Cap

1. Account activates on first login
2. User login limit: 3
3. Contention Ratio of 35:1
4. If the Data Cap limit is exceeded, you will have to renew your account subscription.

Espresso

150Mbps/150Mbps Download/Upload Max

Daily Service: Cost – $18.00 (USD) & 60GB Aggregate Data Cap
Weekly Service: Cost – $54.00 (USD) & 400GB Aggregate Data Cap
Monthly Service: Cost – $180.00 (USD) & 1600GB Aggregate Data Cap

1. 1. Account activates on first login
   2. User login limit: 3
   3. Contention Ratio of 35:1
   4. If the Data Cap limit is exceeded, you will have to renew your account subscription.

All specified account details are assuming the user is within the access point coverage area.  Obstructions may greatly degrade the quality of service a user may receive, even within the coverage area.

Add-On Router

Z1, Z3, Z10, Espressobin or another add-on router option. This is a Customer Premise device that is rented, provides NAT and custom SSID (wireless network name) configurability to the end-user.

Monthly Service: Cost – $16.66

The customer must return this device in order to terminate the monthly fee. If the customer does not return the device due to loss or damage, the customer is liable for an equipment replacement fee. The fee amount varies per device type and is clearly noted in the ‘WIFI ROUTER CUSTOMER PREMISES EQUIPMENT (CPE) AGREEMENT’ that is signed by the customer prior to renting the device. The current replacement fees range from USD79.99-USD221.95.

CAF-WIFI

15Mbps/1Mbps*

*Service speed may vary and may change frequently per the directive of the contracting officer or contracting officer representative.

Daily Service: Cost – $0.00 (USD) & Unlimited Aggregate Data Cap
Weekly Service: Cost – $0.00 (USD) & Unlimited Aggregate Data Cap
Monthly Service: Cost – $0.00 (USD) & Unlimited Aggregate Data Cap

1. Account activation requires manual signup and verification
2. Account activates on first login
3. User login limit: 2
4. Username must be a valid email address

This document was last updated on May, 2021

We agree, the internet is too expensive around here! Here's a brief explanation of the cost structure:

We buy internet bandwidth from a wholesale provider. That bandwidth costs us a lot more than it does in the United States; the cost for bandwidth here is more than 175 times the cost of bandwidth in the U.S.. That's why you end up paying more for internet here compared to back at home.
If you want a detailed rundown of the situation, please visit: https://www.babtel.net/price-comparison/

If the cost still appears unjustified, please note that we offer services with a lot of flexibility. Our service contract has:

✔ 24 hour customer service
✔ No signup fee
✔ No termination fee
✔ No charge for technician visits
✔ No fee to change your service

With all that in mind, please trust that we are doing our best to offer fairly priced and reliable service.

To ensure proper connectivity to our network, your personal computer, smartphone or tablet must be running a currently supported and genuine Microsoft Windows, Apple, or Android operating system.

• Microsoft Windows 8.1
• Microsoft Windows 10
• Mac OS 10.14 (Mojave) or greater
• Apple IOS 12.5 or greater
• Android 8.1 (Oreo) or greater*

You may be able to determine your device edition by reviewing the ‘Properties’ or ‘System Info,’ to determine the version of your operating system, review the following:

For Windows

Click 'Start' > Run... or Start Search.
Type msinfo32.exe and then press Enter.
Under 'System Information', find the value for the Version:

For Mac OS

Click on Apple in Finder Bar. Select 'About This Mac' Find Version under Mac OS X:

Please use the following form to submit your unblock request...

Your request will be reviewed, and approval is based upon acceptable use policies (terms of use/acceptable use/security concerns /contractual terms).

You can login to the customer account center at https://account.babtel.net/ to track your data, view your session history, and renew your services.