Select Your Network

Frequently Asked Questions

What is your refund policy?

Available service contracts

Mail Pro

512Kbps/512Kbps Download/Upload Max

Daily Service: Cost – $3.00 (USD) & 6GB Aggregate Data Cap
Weekly Service: Cost – $9.00 (USD) & 32GB Aggregate Data Cap
Monthly Service: Cost – $30.00 (USD) & 128GB Aggregate Data Cap

Account activates on first login
User login limit: 2
Contention Ratio of 35:1
If the Data Cap limit is exceeded, the account will be classified as “Best Effort” by the Bandwidth Management system.

Web Surfer

1Mbps/1Mbps Download/Upload Max

Daily Service: Cost – $5.00 (USD) & 8GB Aggregate Data Cap
Weekly Service: Cost – $14.00 (USD) & 48GB Aggregate Data Cap
Monthly Service: Cost – $45.00 (USD) & 192GB Aggregate Data Cap

Account activates on first login
User login limit: 2
Contention Ratio of 35:1
If the Data Cap limit is exceeded, the account will be classified as “Best Effort” by the Bandwidth Management system.

Pro Com

10Mbps/10Mbps Download/Upload Max

Daily Service: Cost – $6.00 (USD) & 10GB Aggregate Data Cap
Weekly Service: Cost – $18.00 (USD) & 64GB Aggregate Data Cap
Monthly Service: Cost – $60.00 (USD) & 256GB Aggregate Data Cap

Account activates on first login
User login limit: 2
Contention Ratio of 35:1
If the Data Cap limit is exceeded, the account will be classified as “Best Effort” by the Bandwidth Management system.

Pro Com Plus

30Mbps/30Mbps Download/Upload Max

Daily Service: Cost – $10.00 (USD) & 16GB Aggregate Data Cap
Weekly Service: Cost – $29.00 (USD) & 100GB Aggregate Data Cap
Monthly Service: Cost – $98.00 (USD) & 400GB Aggregate Data Cap

Account activates on first login
User login limit: 3
Contention Ratio of 35:1
If the Data Cap limit is exceeded, the account will be classified as “Best Effort” by the Bandwidth Management system.

Gamer

75Mbps/75Mbps Download/Upload Max

Daily Service: Cost – $15.00 (USD) & 30GB Aggregate Data Cap
Weekly Service: Cost – $45.00 (USD) & 208GB Aggregate Data Cap
Monthly Service: Cost – $150.00 (USD) & 800GB Aggregate Data Cap

Account activates on first login
User login limit: 3
Contention Ratio of 35:1
If the Data Cap limit is exceeded, you will have to renew your account subscription.

Espresso

150Mbps/150Mbps Download/Upload Max

Daily Service: Cost – $18.00 (USD) & 60GB Aggregate Data Cap
Weekly Service: Cost – $54.00 (USD) & 400GB Aggregate Data Cap
Monthly Service: Cost – $180.00 (USD) & 1600GB Aggregate Data Cap

1. Account activates on first login
2. User login limit: 3
3. Contention Ratio of 35:1
4. If the Data Cap limit is exceeded, you will have to renew your account subscription.

All specified account details are assuming the user is within the access point coverage area. Obstructions may greatly degrade the quality of service a user may receive, even within the coverage area.

Add-On Router

Z1, Z3, Z10, Espressobin or another add-on router option. This is a Customer Premise device that is rented, provides NAT and custom SSID (wireless network name) configurability to the end-user.

Monthly Service: Cost – $16.66

The customer must return this device in order to terminate the monthly fee. If the customer does not return the device due to loss or damage, the customer is liable for an equipment replacement fee. The fee amount varies per device type and is clearly noted in the ‘WIFI ROUTER CUSTOMER PREMISES EQUIPMENT (CPE) AGREEMENT’ that is signed by the customer prior to renting the device. The current replacement fees range from USD79.99-USD221.95.

CAF-WIFI

15Mbps/1Mbps*

*Service speed may vary and may change frequently per the directive of the contracting officer or contracting officer representative.

Daily Service: Cost – $0.00 (USD) & Unlimited Aggregate Data Cap
Weekly Service: Cost – $0.00 (USD) & Unlimited Aggregate Data Cap
Monthly Service: Cost – $0.00 (USD) & Unlimited Aggregate Data Cap

Account activation requires manual signup and verification
Account activates on first login
User login limit: 2
Username must be a valid email address

Terms of Refund Policy

1. Eligibility – Users eligible for refunds must be in the WIFI or wired coverage areas as determined by Babtel.
2. Refunds – If a user cancels his/her service prior to the expiration date, they will receive a prorated amount on the prepaid term. A user may obtain a refund under the following conditions:
  - User must be within the determined coverage area.
  - Service support technicians were not able to resolve an issue that prevents the user from utilizing Babtel Internet services.
  - User is under the Datacap (bandwidth usage allotment) for their respective service type.
  - User departs from the base prior to the expiration date.
3. Extension – Users may opt for an extension rather than a refund with the following qualifications:
  - The issue must be with Babtel’s equipment and not with an individual’s computer. Babtel will not be held responsible for days lost due to a problem with the user’s computer. (i.e. virus, misconfigured settings, disabled adapter, etc.)
  - The user must be within the wifi or wired coverage area determined by Babtel.
  - A ‘lost day’ will qualify under a few various conditions determined by Babtel.

This document was last updated on May, 2021

Why does the service cost more than it would in the US or EU?

These bullet points hopefully can highlight the differences between local economy mobile/ISP providers and our services:

One of the biggest cost of providing Internet service is the upstream cost of dedicated Internet. In the US and EU we pay as little as $0.18/Mbps, whereas in the Middle East (not counting SATCOM which is even pricier) we’ve paid as much as $220.00/Mbps. This significantly higher cost of dedicated bandwidth impacts the cost of the service we provide.
Babtel contributes 10% of gross sales back to the military for morale funds.
Another difference is we give the customers freedom to choose their daily/weekly/monthly plan from a variety of services available and the ability to change this as they go without tying customers to a long term contract (as most operators require).
There is significantly increased difficulty and complication when working on bases and remote locations for HR, logistics, and security; which translates to a higher overall operational cost.
We have a small population of users sharing internet subscriptions, a very well defined and limited customer base. Additionally, a valid subscription from Babtel enables access on any Babtel network (domiciles, common areas and other bases covered by Babtel). Note that data caps are set to account for customers sharing internet subscriptions.
However, despite the smaller population and other points mentioned we are within 15% of the local market prices on our internet services, while offering the highest quality equipment and personal that are certified and continually trained to ensure the best possible customer service and support.
Finally, Babtel is an AAFES concessionaire, hence our services and prices are within AAFES business model and regulations.

What are the minimum requirements for service?

To ensure proper connectivity to our network, your personal computer, smartphone or tablet must be running a currently supported and genuine Microsoft Windows, Apple, or Android operating system.

Microsoft Windows 8.1
Microsoft Windows 10
Mac OS 10.14 (Mojave) or greater
Apple IOS 12.5 or greater
Android 8.1 (Oreo) or greater*

You may be able to determine your device edition by reviewing the ‘Properties’ or ‘System Info,’ to determine the version of your operating system, review the following:

For Windows

Click 'Start' > Run... or Start Search.
Type msinfo32.exe and then press Enter.
Under 'System Information', find the value for the Version:

For Mac OS

Click on Apple in Finder Bar. Select 'About This Mac' Find Version under Mac OS X: