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CAS-WIFI

As Sayliyah US Army Base
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AUAB-WIFI

Al Udeid Air Base
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Frequently Asked Questions

Terms of Refund Policy

    1. Eligibility – Users eligible for refunds must be in the WIFI or wired coverage areas as determined by Babtel.
    2. Refunds – If a user cancels his/her service prior to the expiration date, they will receive a prorated amount on the prepaid term.  A user may obtain a refund under the following conditions:
      • User must be within the determined coverage area.
      • Service support technicians were not able to resolve an issue that prevents the user from utilizing Babtel Internet services.
      • User is under the Datacap (bandwidth usage allotment) for their respective service type.
      • User departs from the base prior to the expiration date.
    3. Extension – Users may opt for an extension rather than a refund with the following qualifications:
      • The issue must be with Babtel’s equipment and not with an individual’s computer.  Babtel will not be held responsible for days lost due to a problem with the user’s computer. (i.e. virus, misconfigured settings, disabled adapter, etc.)
      • The user must be within the wifi or wired coverage area determined by Babtel.
      • A ‘lost day’ will qualify under a few various conditions determined by Babtel.

Available service contracts

Mail Pro 

512 Kbps/512 Kbps Download/Upload Max

Daily Service: Cost – $3.00 (USD) & 6GB Aggregate Data Cap
Weekly Service: Cost – $9.00 (USD) & 32GB Aggregate Data Cap
Monthly Service: Cost – $30.00 (USD) & 128GB Aggregate Data Cap

  1. Account activates on first login
  2. User login limit: 2
  3. Contention Ratio of 35:1
  4. Min Speed: 14629 bps
  5. If the Data Cap limit is exceeded, the account will be classified as “Best Effort” by the Bandwidth Management system.
Web Surfer

1 Mbps/1 Mbps Download/Upload Max

Daily Service: Cost – $5.00 (USD) & 8GB Aggregate Data Cap
Weekly Service: Cost – $14.00 (USD) & 48GB Aggregate Data Cap
Monthly Service: Cost – $45.00 (USD) & 192GB Aggregate Data Cap

  1. Account activates on first login
  2. User login limit: 2
  3. Contention Ratio of 35:1
  4. Min Speed: 29286 bps
  5. If the Data Cap limit is exceeded, the account will be classified as “Best Effort” by the Bandwidth Management system.
Pro Com

10 Mbps/10 Mbps Download/Upload Max

Daily Service: Cost – $6.00 (USD) & 10GB Aggregate Data Cap
Weekly Service: Cost – $18.00 (USD) & 64GB Aggregate Data Cap
Monthly Service: Cost – $60.00 (USD) & 256GB Aggregate Data Cap

  1. Account activates on first login
  2. User login limit: 2
  3. Contention Ratio of 35:1
  4. Min Speed: 142857 bps
  5. If the Data Cap limit is exceeded, the account will be classified as “Best Effort” by the Bandwidth Management system.
Pro Com Plus

30 Mbps/30 Mbps Download/Upload Max

Daily Service: Cost – $10.00 (USD) & 16GB Aggregate Data Cap
Weekly Service: Cost – $29.00 (USD) & 100GB Aggregate Data Cap
Monthly Service: Cost – $98.00 (USD) & 400GB Aggregate Data Cap

  1. Account activates on first login
  2. User login limit: 3
  3. Contention Ratio of 35:1
  4. Min Speed: 571429 bps
  5. If the Data Cap limit is exceeded, the account will be classified as “Best Effort” by the Bandwidth Management system.
Gamer

75 Mbps/75 Mbps Download/Upload Max

Daily Service: Cost – $15.00 (USD) & 30GB Aggregate Data Cap
Weekly Service: Cost – $45.00 (USD) & 208GB Aggregate Data Cap
Monthly Service: Cost – $150.00 (USD) & 800GB Aggregate Data Cap

  1. Account activates on first login
  2. User login limit: 3
  3. Contention Ratio of 35:1
  4. Min Speed: 1428571 bps
  5. If the Data Cap limit is exceeded, you will have to renew your account subscription.
Espresso

150 Mbps/150 Mbps Download/Upload Max

Daily Service: Cost – $18.00 (USD) & 60GB Aggregate Data Cap
Weekly Service: Cost – $54.00 (USD) & 400GB Aggregate Data Cap
Monthly Service: Cost – $180.00 (USD) & 1600GB Aggregate Data Cap

  1. Account activates on first login
  2. User login limit: 3
  3. Contention Ratio of 35:1
  4. Min Speed: 2857143 bps
  5. If the Data Cap limit is exceeded, you will have to renew your account subscription.
Velocity Choice

2 Mbps/2 Mbps Download/Upload Max

Monthly Service: Cost – $45.00 (USD) & No Data Cap

  1. Account activates on first login
  2. User login limit: None
  3. Contention Ratio of 55:1
  4. Min Speed: 57 Kbps
Velocity Plus

250 Mbps/250 Mbps Download/Upload Max

Monthly Service: Cost – $199.00 (USD) & No Data Cap

  1. Account activates on first login
  2. User login limit: None
  3. Contention Ratio of 55:1
  4. Min Speed: 4.5 Mbps

All specified account details are assuming the user is within the access point coverage area.  Obstructions may greatly degrade the quality of service a user may receive, even within the coverage area.

Add-On Router

Z1, Z3, Z10, Espressobin or another add-on router option. This is a Customer Premise device that is rented, provides NAT and custom SSID (wireless network name) configurability to the end-user.

Monthly Service: Cost – $16.66

The customer must return this device in order to terminate the monthly fee. If the customer does not return the device due to loss or damage, the customer is liable for an equipment replacement fee. The fee amount varies per device type and is clearly noted in the ‘WIFI ROUTER CUSTOMER PREMISES EQUIPMENT (CPE) AGREEMENT’ that is signed by the customer prior to renting the device. The current replacement fees range from USD79.99-USD221.95.

CAF-WIFI

15 Mbps/1 Mbps*

*Service speed may vary and may change frequently per the directive of the contracting officer or contracting officer representative.

Daily Service: Cost – $0.00 (USD) & Unlimited Aggregate Data Cap
Weekly Service: Cost – $0.00 (USD) & Unlimited Aggregate Data Cap
Monthly Service: Cost – $0.00 (USD) & Unlimited Aggregate Data Cap

  1. Account activation requires manual signup and verification
  2. Account activates on first login
  3. User login limit: 2
  4. Username must be a valid email address

This document was last updated on March, 2025

We understand that internet costs in our operating regions may seem higher than what you’re accustomed to. Here’s a transparent breakdown of the factors that influence our pricing structure:

Regional Bandwidth Economics

  • In the Middle East, we pay up to $220.00/Mbps for dedicated internet bandwidth, compared to just $0.18/Mbps in the US and EU markets—a difference of over 175 times.
  • Satellite communications (SATCOM), which we often rely on in remote locations, comes at an even higher premium.

Military Partnership

  • Babtel contributes 10% of gross sales back to military morale, welfare, and recreation funds, supporting the communities we serve.

Flexible Service Model

  • Unlike most providers, we offer flexible daily/weekly/monthly plans without long-term contracts.
  • Your Babtel subscription provides access across all our networks—in living quarters, common areas, and multiple bases where we operate.

Operational Challenges

  • Operating on military bases and in remote locations involves significant security clearances, specialized logistics, and compliance requirements.
  • Our user population is smaller and more defined than commercial markets, limiting economies of scale.

Quality and Compliance

  • All our equipment is TAA, DFARS, and NDAA compliant—meeting rigorous US government and military security standards.
  • Our team members are certified and continuously trained to ensure superior technical support and service.
  • We maintain 24/7 monitoring through our Network Operations Center in Philadelphia.

AAFES Partnership

  • As an official Army and Air Force Exchange Service concessionaire, our services and pricing align with AAFES business models and regulations.
  • Despite these factors, our pricing remains within 15% of local market rates while offering superior equipment, security, and support.

The Babtel Advantage

With every subscription, you receive:

✓ 24-hour customer service via help desk, WhatsApp, live chat, or phone
✓ No signup fees
✓ No termination fees
✓ No charges for technician visits
✓ No fees to change your service plan
✓ Access across all Babtel networks

We’re committed to providing reliable, secure, and compliant telecommunications in challenging environments where others can’t or won’t operate. Thank you for trusting Babtel with your connectivity needs.

To ensure proper connectivity to our network, your personal computer, smartphone or tablet must be running a currently supported and genuine Microsoft Windows, Apple, or Android operating system.

  • Microsoft Windows 8.1
  • Microsoft Windows 10
  • Mac OS 10.14 (Mojave) or greater
  • Apple IOS 12.5 or greater
  • Android 8.1 (Oreo) or greater*

You may be able to determine your device edition by reviewing the ‘Properties’ or ‘System Info,’ to determine the version of your operating system, review the following:

For Windows

  • Click ‘Start’ > Run… or Start Search.
  • Type msinfo32.exe and then press Enter.
  • Under ‘System Information’, find the value for the Version:

For Mac OS

Click on Apple in Finder Bar. Select ‘About This Mac’ Find Version under Mac OS X:

If you need help setting up your free router service (Gamer & Espresso Monthly subscribers only), please contact Babtel Support.

Get Support

Please use the Unblock Request form to submit your unblock request. Your request will be reviewed, and approval is based upon acceptable use policies (terms of use / acceptable use/ security concerns / contractual terms).

Request unblock

You can login to the customer account center to track your data, view your session history, and renew your services.

Go to Account Center